A codes relate to a Master Jam or Master Feed Error.
Common cause is a small piece of Master remains inside the machine (where the end of the roll did not process), or Master has not correctly been inserted.

A201/ A202/ A211/ A214/ A215 Error - Sensor has detected Master inside the machine, likely the end of the roll was not pulled through after the last design.
- Using your card with double sided tape, peel back a layer of tape and insert into the rear of the machine first, tape side upwards.
- If Master is not removed, open the TPH and insert card (tape upwards) into the machine and wiggle to remove.

A209 Error - Cutter position does not match home position setting.
- Open the TPH, rewind the Master all the way back onto the roll, close the TPH unit with no Master inserted.
- Cutter unit will make one rotation and stops at the home position
- Reinsert the Master back under the TPH, lower and close TPH, Master will feed and machine will reset at the home position.

A218/221 Error - Sensor has not detected the leading edge of the Master inside the machine
- Open the TPH, remove the Master and refeed the Master into the machine (under the green bar), lower the TPH to reset the Master position.
- Master will feed under TPH, then pull back to start position.

If above solution does not resolve your issue, contact NEHOC for additional support before proceeding.
Note: Not all codes are listed. Above information is to be used as a guide only. contact NEHOC for support.

B Codes - Contact NEHOC for further support.
B917 - Network Card (if installed as optional accessory) communication failure.
B913 - Invalid IP Address - DHCP is set to ON, but DHCP Server is not found.

C Codes - Master end was detected.
C200 - Remove the Master and replace with new roll to continue.

D Codes - Master is not set correctly, remove the Master roll and reset will resolve most errors.
D210 - Master not set - Insert the Master roll.
D212 - Master Upper Cover is open - Close TPH and Machine Cover.
D226 - Master Unit Cover is open - Close TPH and Machine Cover.

F Codes - Excessive graphics in original data has triggered software protection of TPH overheating.
D229 - Possible original image is 1200/2400dpi, reduce image quality to 600dpi (keep same size).

If above solution does not resolve your issue, contact NEHOC for additional support before proceeding.
Note: Not all codes are listed. Above information is to be used as a guide only. contact NEHOC for support.

P Code Errors
- Mechanical & wiring errors.
Not all P Codes are serious and most are resolved using a simple machine 'reset', however when a reset does not work then stop using the machine and contact NEHOC immediately to discuss the problem as there's been a mechanical/ wiring/ PCB or software issue that must be resolved before use.

P007/059 - Communication error with computer interface.
- Turn GP100 off, check USB connection cable to both machine and computer, turn GP100 back on.
- USB cable may be damaged and requires replacement.

P203/204/205 - Cutter Motor Lock
- Press Reset button to initiate recovery. If error continues contact NEHOC.

P207/208/216/217 - Thermal Pressure Motor Lock
- Press Reset button to initiate recovery. If error continues contact NEHOC.

P200 - Thermal sensor has been activated, TPH has overheated.
- Only after the TPH has cooled below the specific range, the Reset button may be pressed to clear the error and normal operation resume.

P225/259/260 - TPH error.
- The machine is unavailable for use until error is repaired. Contact NEHOC immediately for additional information and support.

All other P codes you will be required to NEHOC immediately for support before attempting to use the machine.